Returns and Exchanges

RETURNS

 

We're only happy if you're happy!

If for any reason you’re not in love with your purchase, we're happy to offer a no-questions-asked refund on any purchase, for up to 30 days after your item was received (as long as it's in original condition and packaging).

Sale item are final at this time. All other made-to-order pieces are eligible for return and full refund.

Return shipping is the responsibility of the customer.

To make a return, please email us at hello@aurorafineadornments.com and we’ll provide the return shipping address.

 

EXCHANGES

 

To make an exchange, please return the item(s) and place a new order. Once we receive your order, we will issue you a refund.

 

WRONG OR DAMAGED ITEMS

 

If you receive an incorrect or damaged item, please email us at hello@aurorafineadornments.com right away and we will provide a replacement.

 

ORDER CANCELLATION

 

If you would like to cancel your order, please email us as soon as possible. This does not guarantee a cancellation, but if the order has not gone into production (for engraved items) or shipped (non-engraved items), we will gladly cancel the order and refund your payment.